Skip to main content

Appointment reminders

Feature Request

Please can there be an option for appointment reminders (email and Whatsapp) to go out 48 hour before instead of 24 hours before. Often the reminder can act as a prompt for clients that have forgotten their appointment and may need to cancel or rearrange the appointment. Having an extra 24 hours to offer the slot to another client, especially when working as a solo therapist and completing all admin tasks including booking and rearranging appointments as well as being a therapist. Many thanks.

Posted by Scout Adkin ·
2 comments

Log in to comment and vote

Comments2

  • Cloudia Barr

    Team•

    Sep 25

    Hi Scout,

    Thanks for this, and it makes a lot of sense, especially when you’re running the diary on your own. An extra day’s notice gives you a real chance to fill the slot.

    At the moment both the email and WhatsApp reminders go out at a fixed 24 hours before the appointment. I’ll raise this with the team, and to make sure we pass on exactly what would help, I have a couple of quick questions:

    Would you want the reminder to move to 48 hours instead, or a 48 hour reminder as well as the 24 hour one?

    Would one setting for all your appointments be enough, or would you want it to vary by appointment type?

    Cloudia

    • Scout Adkin

      •

      Sep 27

      Hi Cloudia,

      Thanks for considering the change.

      In answer to your questions:

      • I would be happy with just the reminder 48 hours before but if other therapists feel it would be useful to have both reminders and 48 and 24hours before appointments that would also be fine

      • One setting for all my appointment types would be enough

      Many thanks.