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Appointment Rescheduling

Feature Request

Hi team, I’d like to request a new setting to prevent clients rescheduling their own appointments within a set window (for example, 48 hours) of the appointment time.

At the moment, clients can use the reschedule link in confirmation and reminder emails to move appointments themselves, which can leave last-minute gaps that are hard to fill.

I understand lead time only affects when someone can book a new appointment, not when they can reschedule an existing one, so this would be a separate control.

Thanks

Posted by Dan Wilson ·
Status: Completed3 comments

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Comments3

  • Cloudia Barr

    Team•

    Sep 18

    Hi Dan,

    Coming back to this as promised. The setting you asked for is now live.

    Under Account, then Appointments, then Settings, there is a new Late change restrictions section with two separate controls: No cancellation within, and No rescheduling within. Each takes its own window, anything from one hour up to fourteen days, and they work independently, so you can restrict rescheduling without restricting cancellations if that suits you better.

    It applies to the booking portal, which is where the reschedule links in your confirmation and reminder emails point. Inside the window the client sees a notice asking them to contact you instead, so they are not left guessing. Your own team can still move the appointment from the diary as normal.

    As you said at the time, this is separate from lead time, which still only governs when a new appointment can be booked.

    There is a full walkthrough in the help centre under Restricting late cancellations and reschedules: https://support.rehabguru.com/en/articles/16988262-restricting-late-cancellations-and-reschedules

    There is also a three minute walkthrough of this and the new bookable resources: https://youtu.be/LFoeDIwLO9Y

    • Dan Wilson

      •

      Sep 18

      Fantastic. Thanks so much. I’ll go change things right now.

      Dan

  • Cloudia Barr

    Team•

    May 20

    Hi Dan,

    Thanks for flagging this - you're absolutely right that lead time and reschedule restrictions are two separate things, and we don't currently have a way to address the latter.

    Last-minute gaps from client-initiated rescheduling are a real pain point, and this request makes a lot of sense. We've logged it and will factor in upvotes as we prioritize. We'll keep you updated here as things progress!