WhatsApp notifications from clinic’s own name/number

Current behaviour

• WhatsApp appointment confirmations and reminders are system-generated and sent under Rehab Guru’s approved WhatsApp business sender profile.​

• The message template inserts the clinic details into the body (for example “Regards {{businessName}} … sent by Rehab Guru Ltd on behalf of {{businessName}}. Replies will not be sent to your therapist”), but the sender name and number remain Rehab Guru’s.​

• Clinics cannot currently customise the WhatsApp sender identity, and patients cannot reply to reach the clinic directly.​

Desired behaviour

• Allow clinics to “bring their own number” or WhatsApp Business profile so that appointment reminders and related notifications are sent from the clinic’s own identity.​

• Patients should see the clinic name as the sender in WhatsApp, improving recognition and reducing confusion.​

• Optional: support configurable reply handling so patients’ replies can route back to the clinic, within WhatsApp policy constraints.​

Rationale / impact

• Clearer branding improves patient trust and engagement with reminders and marketing communications.​

• Reduces support noise from clinics whose patients are unsure why messages appear from “Rehab Guru” rather than the clinic they booked with.​

• May become an adoption blocker for clinics that want white-labelled communications and tighter alignment with their existing WhatsApp presence.​

Constraints / considerations

• WhatsApp Business API policies require approved templates and verified business senders; supporting per-clinic senders adds complexity in setup and compliance.​

• Likely requires a “bring your own Twilio/WhatsApp provider” or multi-tenant WhatsApp Business architecture, with clear UX for clinics to connect and verify their number.​

• Need safeguards so that if a clinic’s own WhatsApp configuration fails, messages can fall back to Rehab Guru’s sender (or fail gracefully) to avoid missed reminders.​

Possible acceptance criteria

• A clinic can connect its own WhatsApp Business sender (via settings) and complete any required verification flow.​

• After connection, new WhatsApp reminders are delivered showing the clinic’s name/number as sender for that clinic’s patients.​

• If no clinic-specific sender is configured, behaviour remains as today (messages from Rehab Guru).​

• Admins can disable or disconnect their own sender and immediately revert to Rehab Guru’s default sender.​